Onkar Infotech, was founded in the year 2000 and in less than a decade has grown to become a leading travel call centre / BPO managing end to end business processes outsourced from its clients based out of its principal target market – the UK.
Onkar Infotech’s core competence lies in successfully handling air travel business processes including air reservations, hotel reservations, car rentals, holiday packages etc outsourced from reputed travel houses in the UK. Apart from handling consumer-travel based business processes, Onkar Infotech has also endeavored and proved highly successful in managing end to end corporate-travel projects outsourced from reputed travel management companies.
Onkar Infotech aims to provide its clients with the finest travel process management services with superlative customer service. With extensive travel industry experience, a brand new and highly impressive 24×7 customer contact centre equipped with state of the art technology, in-house training and development team and talented human resources, Onkar Infotech seeks to deliver a high degree of customer satisfaction on every interaction with leisure and business customers of our clients.
Onkar Infotech operates from its state-of-the-art global customer contact centre located in Gurgaon (New Delhi National Capital Region), the burgeoning IT hub of the India. This next generation contact centre is equipped with world class infrastructure and houses systems and trained resources capable of exceeding our clients’ every expectation.
Onkar Infotech employs more than 350 highly skilled and trained employees across various functions including Reservations and Sales, Customer care, Operations etc. The company has a well equipped in-house training department to conduct regular training for the new hires and up-skill the existing staff on additional skills. The skilled analysts in the quality department consistently monitor the quality of transactions and interactions to ensure that there are no deviations.
Onkar Infotech takes pride in declaring an annual growth rate of more than 40% – an unprecedented and exponential growth that is not possible without the conscientious, consistent and sterling efforts of its highly skilled and trained work force, which is where our strength lies.
Onkar Infotech is a success because we are customer focused, constantly innovative, proactive to customer’s requirement and have our vast experience to back us.